Computer Outage - ITS Client Services
UIS leverages CrowdStrike for our endpoint protection. We are aware of the globally-impacting technical issue with CrowdStrike software that may cause Windows computers to be unresponsive and display the “blue screen of death."
If your university-owned computer is experiencing issues, please contact ITS Client Services at techsupport@uis.edu or call 217/206-6000. We ask for your patience and understanding as we work to support all impacted individuals.
Required Zoom Update - ITS Client Services
Zoom Desktop Client Update
If you use the Zoom Desktop client, please update your software to the most recent version. Zoom requires a minimum version every 3 months in an effort ensure users have current privacy and security enhancements. Information on viewing your Zoom version number can be found at Zoom Support.
Fall 2024 Finaid FAQs
Fall 2024 Financial Aid FAQs
Students have a lot on their plate, especially at the beginning of each semester. Understanding your financial aid can make life a lot less stressful and give you confidence that you’re starting out on the right foot. Here are some of our top FAQs to keep you informed and on top of your financial aid game.
Q. How do I check my financial aid status or disbursement?
A. To review your financial aid:
Important Duo Security Enhancements
Duo Security Enhancements to Duo Mobile Generated Passcodes and Device Management Communications
What is happening?
In our continued efforts to improve Duo 2-Factor Authentication configuration for enhanced security and usability, starting July 17, 2024, Duo Mobile generated passcodes will have a 30-second expiration limit.
Additionally, users will now be notified by Duo Mobile Push, when a new device is added to or removed from their Duo profile.
