╨╧рб▒с>■  $&■   #                                                                                                                                                                                                                                                                                                                                                                                                                                                ье┴7 Ё┐, bjbjUU "7|7|,      lиииииии╝▐▐▐▐ ъ ╝O╢╬╨╨╨╨╨╨$ %ЮЇиЇnии nnn.ии╬n╬n`n╬ии╬Ў WСpз]┬╝"▐0.╬╬0O╬├^├╬n╝╝ииии┘Title: Facility Logistics Expert System (FLEX) Completed by: Jyothi Parupalli Time of Completion: December 1996 Abstract: PS/IS (Parts and Service Information System) of Caterpillar Inc. at Morton, IL., is the hub of software development for all Caterpillar distribution centers. Facility Logistics (FL) is one of the software products that was recently developed and implemented in some facilities. FL is a warehouse management software that manages the information of parts coming into the parts facility (Inbound), and going out to the dealers or other Caterpillar distribution centers (Outbound). All of the DL implemented facilities require software support round the clock, 7 days a week. There is little information available for the support analysts when a production problem occurs. In addition, with senior analysts moving on to different projects there is a huge turnover of employees, and FL is constantly challenged with the training of new employees. FLEX is a prototype developed using an expert system tool for training and troubleshooting purposes of the FL division. The prototype delivers knowledge on some core processes within the FL application that can be used as a training tool by anyone that is new to FL. This prototype also acts as a consultant with the user asking questions on different DB2 problems and provides alternatives to resolve the problems. This tool provides a knowledge base for FL application metadata and off-shift problem resolution tips and techniques for support analysts. Thus, this tool can significantly reduce the training and support costs and can increase employee satisfaction. When FLEX is fully developed into an operational system, it will be possible to clone it further for use in other applications within PS/IS as a means of continuous improvement. Keywords: 0<Pbs{, №№№№5Б\Б/0OPrs~╬╧ ! , ¤¤¤¤¤¤¤¤°¤°єєdрdh , ¤ 1Рh░╨/ ░р=!░"░#Ра$Ра%░ i8@ё 8 NormalCJ_HaJmH sH tH <A@Є б< Default Paragraph Font,    /0OPrs~╬╧ !.Ш0ААШ0ААШ0ААШ0ААШ0ААШ0ААШ0ААШ0ААШ0ААШ0ААШ0ААШ0ААЪ0АА, , , >DEN!).═╧Ьз!+.33+.  MIS-GA[C:\WINNT\Profiles\MIS-GA\Application Data\Microsoft\Word\AutoRecovery save of Document5.asdMIS-GA]C:\WINNT\Profiles\MIS-GA\DESKTOP\Project Abstract\Facility Logistics Expert System (FLEX).docMIS-GA]C:\WINNT\Profiles\MIS-GA\DESKTOP\Project Abstract\Facility Logistics Expert System (FLEX).doc @А!!|ю╩! ,@@  Unknown            GРЗz А Times New Roman5РАSymbol3&Р Зz А Arial"qИЁ╨hciЖ#Гi&+ ъ !Ёа┤┤ББ20C2ГЁ  .Title: Facility Logistics Expert System (FLEX)MIS-GAMIS-GA■ рЕЯЄ∙OhлС+'│┘0РРШ╨▄ь° $0 L X dpxАИф/Title: Facility Logistics Expert System (FLEX)0itlMIS-GAFIS-IS-NormalFMIS-GAF2S-Microsoft Word 9.0i@┬╠@║е?~Z┬@z╡aз]┬ ъ■ ╒═╒Ь.УЧ+,∙о0, hpРШаи ░╕└╚ ╨ фUNIVERSITY OF ILLINOIS Cа /Title: Facility Logistics Expert System (FLEX) Title ■    ■   ■    !"■   ¤   %■   ■   ■                                                                                                                                                                                                                                                                                                                                                                   Root Entry         └F░▌Тpз]┬'А1Table             WordDocument        "SummaryInformation(    DocumentSummaryInformation8            CompObj    jObjectPool            ░▌Тpз]┬░▌Тpз]┬            ■                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           ■       └FMicrosoft Word Document MSWordDocWord.Document.8Ї9▓q