FAQs | University of Illinois Springfield

What happens if a library item I check out is lost or damaged?

Things happen!

If you've lost or damaged an item, fill out the claim below. One of our staff members will reach out to you to discuss some options.

Ultimately, we want to ensure that our patrons have access to important texts. So we may require you to replace library materials. For more information about replacement, please see our replacement FAQ.

What does a scholarly article look like?

Scholarly articles typically include:

a list of authors and their affiliations
an abstract (summary)
an introduction
charts, graphs, equations
methods
results
a conclusion
a bibliography
scholarly language
written by an author that is an expert in the field (PhD, etc).
Here's an interactive image of created by NCSU Libraries.

What do I do when I get a databases says I'm not entitled to access this resource?

If while trying to do research or accessing an article you encounter an error that says "Forbidden, you are not entitled to access this resource," visit our and try accessing the database you're looking for from there.

What can I borrow from the Library of Things?

University students, faculty, and staff can borrow home and kitchen items, board games, and technology equipment. The contains a complete catalog of available items.

What are the library's hours today?

A month view of hours is available on the

What are the hours for UIS Archives/Special Collections and IRAD?

The UIS Archives and Illinois Regional Archives Depository (IRAD) are currently open, but we are in the process of hiring a new archivist. Our resources are limited at this time and we are largely unable to book appointments. You can call (217) 206-6520 or email archives@uis.libanswers.com with any questions about the archives or IRAD.

Due to Secretary of State rules, IRAD interns cannot return email or voice message requests for records or information. They must receive a mailed request, a phone call, or a voicemail containing your name, mailing address, and the criteria for your record search in order to help you. An IRAD intern is currently on site from 8:00am - 1:00pm, Monday-Thursday. If you reach an intern via a method other than telephone, they will reach back out to you via mail.

Our mailing address is:

UIS Archives/ IRAD
One University Plaza
Springfield, Illinois 62703

A member of our staff will get back to you as soon as possible, and help you as best they can. We apologize for the inconvenience and are working as quickly as we can to return to normal operation.

May I request course required materials via Interlibrary Loan (ILL) for my classes?

Yes, but only through . The Interlibrary Loan (ILL) department cannot request course required materials of any kind.

Though we understand that prices are high, the library is unable to borrow course required materials via Interlibrary Loan (ILL). Why?

Most libraries in the United States do not include textbooks as part of their collection development policies. Therefore, it can be extremely difficult to locate a library that owns any edition of the needed title (much less the exact edition being used in any given semester.) Even if an edition is located and borrowed, it could be well into the semester before the book arrives.
Books borrowed through Interlibrary Loan (ILL) usually take one to two weeks to arrive after they have been located, which results in further delays for the student.
Interlibrary Loan (ILL) due dates are relatively short, on the average two weeks. Some libraries will allow a 1 to 2 week renewal while others will not. Rarely is a student able to keep the book for the whole semester.
There are not enough copies of textbooks in libraries to accommodate requests for an entire class as demand almost always exceeds supply.
Failure to return the items when due often leads to the library鈥檚 borrowing privileges being suspended by the lending library. As a result, all patrons suffer when we cannot borrow books from those lenders.

May I borrow entire journals via Interlibrary Loan (ILL)?

No, you may not borrow an entire journal. The Interlibrary Loan (ILL) department can order articles from journals following copyright laws, but the journal itself may not be borrowed in its entirety.

Is there a gender neutral restroom in the library?

At this time there is no gender neutral restroom in the library. The nearest facilities are in the Public Affairs Center (PAC) located on the first floor around the corner from the Bursar's Office, and in University Hall (UHB) located on the first floor in the Admissions and Records office area.

Is the scanner open for public use?

Yes, anyone can use the scanner and printers. The printers cost a small fee (10 cents per page for black/white, 25 cents per page for color), which you can pay at the library main desk.

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