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UIS FAQs

Search our frequently asked questions.

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When attempting to register, what do I do when I see a Departmental/Program/Instructor Approval Required registration error?
In this case, you should reach out to the department that hosts the class (e.g., for ENG 102, you would contact the English and Modern Languages Department). Once the department enters approval and notifies you, you should be able to register. If the semester has entered the Late Registration period, you will need to contact our office to complete the registration. Once we verify that the appropriate permission(s) have been entered and that you have no registration holds on your account, we will complete the registration for you.
When is the last day to drop (without financial obligation, to receive a W grade, etc.)?
There are two types of withdrawals: complete (dropping all hours) and partial (dropping some but not all hours). For additional information, please see the applicable Drop/Withdrawal Policy on the registration information page for each available term. Note that there are different deadlines and financial obligations for complete and partial withdrawals and part of term.
Why is a course still showing in Canvas even though I dropped it in Student Self-Service?
Student Self-Service is the system of record. If there is a discrepancy between it and Canvas, please consult with the course instructor to explain that you have officially dropped the class so that Canvas can be updated.
I attended UIS (formerly Sangamon State University), but my potential employer says theres no information available when they conduct a background check. Why?
There are three potential possibilities for why this has occurred: 1. The entity seeking the information provided us with a name, date of birth, or other information that did not match what we have on file (e.g., if your birthday is 2/1/1985 and they provided 1/2/1985). 2. You did not attend UIS/SSU and have no academic records here. You may have attended another area college (Lincoln Land Community College, Springfield College/Benedictine University, etc.). 3. You previously submitted a Request to Prevent Disclosure of Directory Information Form to our office, which means your records are now marked as confidential and we cannot release any information about you without your written consent. If your records are confidential, we cannot even talk with you regarding your records over the phone or through email. A Request to Revoke Previous Request to Prevent Disclosure of Directory Information Form is available on our website.
What is my first step to join the UIS Family?

. After youve submitted your application, contact Admission to discuss transferring your credits.

What will it cost to continue my education at UIS?

Tuition is based on credit hours per semester. Our can do the math for you. Learn about housing costs, books, how to make a payment, and more.

Can I pick up books at other I-Share Libraries?

UIS students, faculty, and staff are able to request materials for pick up at other

In the Request from I-Share window for the book you want to request, you can select your preferred pickup institution in the drop down menu.

Can I mail my books back to the library?

Yes, you can address them to:

University of Illinois Springfield
Norris L. Brookens Library
Room 207 Circulation
1 University Plaza
Springfield, IL 62703

For further assistance, please contact the Main Desk at the library at 217-206-6605.

Can I lock the desktops without signing out?

You cannot lock the desktops without signing out.

You can stay logged in at your own risk, or you can log out and log back in.

If it does not give you an option to log out, you can hit Ctrl + Alt + Delete and sign out from there. If that does not work, you can shut down the computer.

Can I get textbooks at Brookens Library?

No. Textbooks are available at the which is on the lower level of PAC.

Some required readings for courses are posted electronically on Canvas. Check with your professor to see if any materials are on reserve for your class.

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